On Tuesday March 18, Île-de-France Mobilités launched a refund campaign (Navigo pass, Imagine R pass…) for users affected by repeated delays on certain network lines in 2024. We explain all you need to know about refunds, the routes concerned and the procedures to follow!
A compensation platform set up by Île-de-France Mobilités
Are you experiencing frequent, frequent or even almost daily delays on your transport line? This announcement from the organization that oversees all public transport in Paris and the Île-de-France region should be of interest to you! Île-de-France Mobilités has set up a compensation platform to take account of the inconveniences affecting thousands of users, and has activated it for its refund campaigns. The latest has just been launched on Tuesday March 18, and concerns several of the network’s lines.
Refund campaign for RER B, RER C and Tram 12 users
With its latest reimbursement campaign, Île-de-France Mobilités is aiming to compensate users who experienced major delays in 2024 on specific lines, those whose punctuality was less than 80% over a period of at least three months. If you have used one of these lines on a regular basis (because your home, place of study or work is located there), you are eligible for a refund. The organization has identified three routes on the RER B, two on the RER C and one on the Tram 12, and we’ll tell you all about them below!
How to obtain a refund for your Navigo pass, Imagine R pass or other tickets?
You’ll need to meet a number of conditions if you’re hoping to get a refund. We’ve listed them below. It’s also important to note that, depending on the extent of the malfunction, reimbursement may be partial or full.
- Conditions for obtaining compensation
– You must be able to prove that you live, study or work on one of the following routes. - RER and Tram routes
– RER B: Aulnay-sous-Bois / Mitry-Claye axis
– RER B: Aulnay-sous-Bois / Aéroport CDG 2-TGV axis
– RER B: Saint-Rémy-lès-Chevreuse / Parc de Sceaux axis
– RER C: Dourdan-la-Forêt / La Norville – Saint-Germain-lès-Arpajon axis
– RER C: Saint-Martin-d’Étampes / Marolles-en-Hurepoix axis
– Streetcar 12: Evry-Courcouronnes / Massy – Palaiseau - Refund campaign dates
From March 18 to April 15, 2025 - Amount of refunds
– 86.40 € for RER B: Aulnay-sous-Bois / Mitry-Claye axis
– 43.20 for RER B: Aulnay-sous-Bois / Aéroport CDG 2-TGV axis
– 43.20 for RER B: Saint-Rémy-lès-Chevreuse / Parc de Sceaux axis
– 43.20 for RER C: Dourdan-la-Forêt / La Norville – Saint-Germain-lès-Arpajon axis
– 43.20 for RER C: Saint-Martin-d’Étampes / Marolles-en-Hurepoix axis
– 86.40 € for Tram 12: Evry-Courcouronnes / Massy – Palaiseau - Tickets eligible for reimbursement
– Annual or monthly Navigo pass
– Imagine R student or school pass,
– senior pass holders
– monthly pass 50% reduction or monthly solidarity pass 75% reduction - Where to apply for reimbursement
– On the Île-de-France Mobilités dedicated platform